CTT Flowcharts
CTT flowcharts available in the docs site static assets.
Files
| Flowchart | Owned by | When used | Common scenario | Open | Download |
|---|---|---|---|---|---|
| CTT Overview | CTT module in ticket flows | when understanding full CTT lifecycle | onboarding or change impact review | Open | Download |
| CTT Verification | CTT verification path | when verification logic is being changed | check who verifies what and in which order | Open | Download |
| Additional Create TaaS Case | CTT and TaaS integration | when a CTT flow creates an extra TaaS case | debugging side-case creation behavior | Open | Download |
| Bulk Link CTT | CTT bulk operations | when many cases are linked in one action | validating bulk-link automation or operator tools | Open | Download |
| Bulk Status Helper | CTT bulk status updates | when mass status transitions are involved | checking helper logic for batch operations | Open | Download |
| Manual CTT Link | CTT link flow | when manual linking is needed | reproducing operator-driven case association | Open | Download |
| Manual CTT Unlink | CTT unlink flow | when existing links are removed manually | debugging a wrong case relationship | Open | Download |
| Resolved CTT TaaS | CTT to TaaS resolution flow | when closure depends on TaaS state | confirming resolved-case handoff behavior | Open | Download |
| Unlink Then Relink | CTT relationship management | when operators must rewire case links | understanding the safe correction sequence | Open | Download |
| Update CPE Info | CTT device or equipment data | when CPE information changes | tracing how device metadata updates flow | Open | Download |
| Update Status | CTT status lifecycle | when state transitions are failing or unclear | debugging who can move a case to the next status | Open | Download |
Note
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